Last updated: April 10, 2026
MatildaXpress operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer, with a curated wholesale shopping experience.
MatildaXpress is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase, payment, or other transaction through our Services or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information that identifies, relates to, or could reasonably be linked to you.
We may collect the following categories:
Contact Information: Name, billing address, shipping address, email address, phone number
Financial Information: Payment card details, billing details, transaction records, and payment confirmations
Account Information: Username, password, preferences, and settings
Transaction Information: Order history, products viewed, cart activity, refunds, and exchanges
Communication Data: Messages, customer support requests, and correspondence
Device & Technical Data: IP address, browser type, device identifiers, and network information
Usage Data: Browsing behavior, pages visited, time spent, and interaction with our Services
Business Verification Data (if applicable): Information required for invoicing, compliance, and payment processing
2. How We Collect Information
We collect personal information:
Directly from you (orders, account creation, forms, communications)
Automatically through cookies, analytics, and website tracking tools
From service providers such as Shopify, payment processors, and logistics partners
From business and financial platforms such as Stripe, Whop, ACH processors, and banking partners when processing payments or invoices
3. How We Use Your Information
We use your information to:
Provide and Operate Services
Process and fulfill orders
Manage accounts and transactions
Provide customer support
Arrange shipping, delivery, refunds, and exchanges
Payment Processing & Invoicing
We use your information to process payments through:
Stripe (card payments and online checkout)
Whop (invoice generation and payment requests)
ACH transfers and wire transfers processed directly through our banking partners
We may use your contact and billing information to issue invoices, payment requests, receipts, and confirmations related to your orders or wholesale transactions.
Business Operations & Compliance
Verify and authenticate transactions
Maintain financial records and compliance obligations
Prevent fraud, unauthorized activity, or chargebacks
Support internal audits and third-party platform reviews (including payment processor compliance checks)
Marketing & Communication
Send order updates, invoices, and service-related messages
Send promotional emails (where permitted by law)
Improve customer experience and product recommendations
Security & Legal Compliance
Detect and prevent fraud or illegal activity
Comply with legal obligations and regulatory requests
Protect our business, customers, and platforms
4. How We Share Personal Information
We may share personal information with:
Shopify (store hosting and infrastructure)
Payment processors (Stripe, Whop, ACH providers, and banking partners)
Shipping and fulfillment providers
IT, analytics, and customer support service providers
Business partners involved in order fulfillment or financial processing
Legal authorities when required by law
We do not sell personal information.
5. Payment Processing & Financial Transparency
To operate efficiently as a wholesale business, we securely process payments and invoices through multiple channels including Stripe, Whop invoicing systems, ACH transfers, and direct wire transfers via our banking institution.
All payment data is handled securely by compliant financial providers. We do not store full credit card details on our servers.
We maintain accurate financial records and transaction documentation to ensure transparency, regulatory compliance, and smooth processing during any third-party reviews, including payment platform verification or compliance inspections.
6. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials confidential.
7. Data Retention
We retain personal information only as long as necessary to:
Fulfill orders and provide services
Comply with legal and tax obligations
Resolve disputes and enforce agreements
Maintain business records and financial compliance
8. Your Rights and Choices
Depending on your location, you may have rights to:
Access your personal data
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Request a copy of your data (data portability)
To exercise your rights, contact us using the information below.
9. International Data Transfers
Your information may be processed outside your country of residence, including in the United States, where our systems, service providers, and payment processors operate.
Where required, we use appropriate safeguards for international data transfers.
10. Third-Party Services
Our Services may include links or integrations with third-party platforms. We are not responsible for the privacy practices of these third parties, and you should review their policies separately.
11. Children’s Privacy
Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, you may contact us at:
Email: support@matildaxpress.com
Phone: +82 10 8028 7955
Address: 1121 W Price Blvd, #2080, North Port, FL 34288, United States
14. Business Compliance & Transparency Statement
MatildaXpress maintains structured financial and operational processes to ensure full compliance with applicable e-commerce, payment processing, and wholesale business standards. Our systems are designed to support transparent transaction records, proper invoicing, and secure payment handling across all platforms, including Shopify, Stripe, Whop, ACH, and wire transfer banking channels.
We maintain consistent documentation and audit-ready records to ensure smooth verification processes with financial institutions and third-party platforms. This includes clear order tracking, invoice issuance, and payment reconciliation procedures, demonstrating our commitment to operational integrity and regulatory compliance.