Last Updated: April 10, 2026
Shipping Carriers
All wholesale orders are shipped through trusted international carriers, including DHL, FedEx, and UPS.
The carrier used for each shipment may vary depending on destination, package size, and logistics requirements.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Once shipped, you will receive a tracking number via email.
Shipping and Delivery Time
Delivery times typically range from 7 to 20 business days, depending on the destination, shipping method, and logistics conditions.
As an international wholesale supplier, delivery times may vary due to factors such as customs clearance and local carrier operations.
Tracking Information
After your order has been dispatched, all tracking updates (including status, delays, inspections, etc.) are managed directly by the shipping carrier through their official tracking systems.
The tracking number remains the same from shipment until final delivery.
Shipment Updates and Delivery Timeline
Your shipment will receive regular tracking updates as it progresses to the destination country and through customs.
During customs inspection, tracking updates may be temporarily limited or delayed.
Once the package is cleared by customs, tracking updates will resume normally until delivery is completed.
Customs, Duties and Delays
International shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
Any customs duties, taxes, or import fees are the responsibility of the buyer unless otherwise agreed in writing.
Delivery Responsibility
The shipping carriers (DHL, FedEx, UPS) are the only parties authorized to provide real-time tracking and delivery updates.
We are not responsible for delays caused by customs processing, carrier transit issues, or incorrect shipping information provided by the customer.
Lost or Delayed Packages
If your package appears delayed beyond the estimated delivery timeframe, we recommend checking directly with the carrier using your tracking number.
If additional assistance is needed, our support team can help investigate the shipment status.
Contact and Support
If you need assistance with your shipment, please contact us:
MatildaXpress
1121 W Price Blvd Unit #2080
North Port, Florida 34288
United States
Email: support@matildaxpress.com
Phone: +82 10 8028 7955
Important Notice
By placing an order with us, you acknowledge and agree that shipping updates are handled by the carrier, delivery timelines may vary due to external factors, and tracking information provided is the most accurate and up-to-date source.