Privacy policy

Last updated: April 10, 2026

 

MatildaXpress operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you, the customer, with a curated wholesale shopping experience.

MatildaXpress is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase, payment, or other transaction through our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or could reasonably be linked to you.

 

We may collect the following categories:

Contact Information: Name, billing address, shipping address, email address, phone number

Financial Information: Payment card details, billing details, transaction records, and payment confirmations

Account Information: Username, password, preferences, and settings

Transaction Information: Order history, products viewed, cart activity, refunds, and exchanges

Communication Data: Messages, customer support requests, and correspondence

Device & Technical Data: IP address, browser type, device identifiers, and network information

Usage Data: Browsing behavior, pages visited, time spent, and interaction with our Services

Business Verification Data (if applicable): Information required for invoicing, compliance, and payment processing

 

2. How We Collect Information

We collect personal information:

Directly from you (orders, account creation, forms, communications)

Automatically through cookies, analytics, and website tracking tools

From service providers such as Shopify, payment processors, and logistics partners

From business and financial platforms such as Stripe, Whop, ACH processors, and banking partners when processing payments or invoices

 

3. How We Use Your Information

We use your information to:

Provide and Operate Services

Process and fulfill orders

Manage accounts and transactions

Provide customer support

Arrange shipping, delivery, refunds, and exchanges

Payment Processing & Invoicing

 

We use your information to process payments through:

Stripe (card payments and online checkout)

Whop (invoice generation and payment requests)

ACH transfers and wire transfers processed directly through our banking partners

We may use your contact and billing information to issue invoices, payment requests, receipts, and confirmations related to your orders or wholesale transactions.

 

Business Operations & Compliance

Verify and authenticate transactions

Maintain financial records and compliance obligations

Prevent fraud, unauthorized activity, or chargebacks

Support internal audits and third-party platform reviews (including payment processor compliance checks)

Marketing & Communication

Send order updates, invoices, and service-related messages

Send promotional emails (where permitted by law)

Improve customer experience and product recommendations

Security & Legal Compliance

Detect and prevent fraud or illegal activity

Comply with legal obligations and regulatory requests

Protect our business, customers, and platforms

 

4. How We Share Personal Information

We may share personal information with:

Shopify (store hosting and infrastructure)

Payment processors (Stripe, Whop, ACH providers, and banking partners)

Shipping and fulfillment providers

IT, analytics, and customer support service providers

Business partners involved in order fulfillment or financial processing

Legal authorities when required by law

We do not sell personal information.

 

5. Payment Processing & Financial Transparency

To operate efficiently as a wholesale business, we securely process payments and invoices through multiple channels including Stripe, Whop invoicing systems, ACH transfers, and direct wire transfers via our banking institution.

All payment data is handled securely by compliant financial providers. We do not store full credit card details on our servers.

We maintain accurate financial records and transaction documentation to ensure transparency, regulatory compliance, and smooth processing during any third-party reviews, including payment platform verification or compliance inspections.

 

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential.

 

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders and provide services

Comply with legal and tax obligations

Resolve disputes and enforce agreements

Maintain business records and financial compliance

 

8. Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal data

Request corrections or updates

Request deletion of your data

Opt out of marketing communications

Request a copy of your data (data portability)

To exercise your rights, contact us using the information below.

 

9. International Data Transfers

Your information may be processed outside your country of residence, including in the United States, where our systems, service providers, and payment processors operate.

Where required, we use appropriate safeguards for international data transfers.

 

10. Third-Party Services

Our Services may include links or integrations with third-party platforms. We are not responsible for the privacy practices of these third parties, and you should review their policies separately.

 

11. Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from children.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, you may contact us at:

Email: support@matildaxpress.com

Phone: +82 10 8028 7955

Address: 1121 W Price Blvd, #2080, North Port, FL 34288, United States

 

14. Business Compliance & Transparency Statement

MatildaXpress maintains structured financial and operational processes to ensure full compliance with applicable e-commerce, payment processing, and wholesale business standards. Our systems are designed to support transparent transaction records, proper invoicing, and secure payment handling across all platforms, including Shopify, Stripe, Whop, ACH, and wire transfer banking channels.

We maintain consistent documentation and audit-ready records to ensure smooth verification processes with financial institutions and third-party platforms. This includes clear order tracking, invoice issuance, and payment reconciliation procedures, demonstrating our commitment to operational integrity and regulatory compliance.